Mission and Vision
Our Mission
TID will provide reliable and competitively priced water and electric service, while being good stewards of our resources and providing a high level of customer satisfaction.
Our Vision
TID’s reputation will be as a trusted partner, innovative leader, and model of sustainability in enhancing the quality of life for our community, through embracing our core values at every level of our organization.
Our Core Values
Reliability
TID plans, builds and maintains its water and electric systems to reliably serve its customers.
Affordability
TID provides stable, competitive rates for its customers.
Stewardship
TID provides leadership by sustainably managing the resources entrusted to us.
Safety
TID ensures a safe environment for employees and customers.
Quality Workforce
TID attracts and retains highly-skilled and experienced team members.
Customer Focus
TID is committed to building strong and lasting relationships with our customers and community through engagement, transparency, accountability and trust.
Local Control
Decisions made by local people to address local needs are essential to TID’s continued success.
Visionary
TID proactively balances near-term decision making with the long-term well-being of its customers.