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EnergySync

The TID Grid Partners demand response program is an opt-in program that provides customers with incentives to reduce their electric consumption during times of grid constraint. EnergySync is a smart thermostat program available to customers who have an eligible smart thermostat.

Receive up to $75 for enrolling and participating in the EnergySync Program!

The EnergySync program is available to all TID customers who have or purchase an eligible smart thermostat. Customers who opt-in will receive $50 for enrolling and $25 for participating at the end of the season*.

By enrolling in EnergySync, you’ll allow TID to make small adjustments to your thermostat during a grid constraint event. Adjusting your thermostat by a few degrees can make a big difference.

Here’s how the program works:

  • Enroll: Use your current smart thermostat to opt-in today!
  • Purchase a Thermostat: If you don’t currently have an eligible smart thermostat, please click to see our eligible device list. Once purchased and installed, return to this page to enroll. (Don’t forget about your TID rebate for the purchase of a new smart thermostat!)
  • Receive $50 for Enrolling: Once you’re enrolled, TID will pay you $50 for allowing us to make small adjustments to your thermostat during events.
  • Participation: TID will give advance notice, when possible, that an event is expected to occur. An additional $25 is available at the end of the demand response season* for those that stay opted in during events.
  • Stay in Control: During an event, your air conditioner will fluctuate by a few degrees. A few degrees can make a big impact on grid reliability. However, you can always opt-out of the event by making adjustments to your thermostat at anytime.

*TID’s Event Season is May 1st – October 31st.

Enroll in EnergySync
Frequently Asked Questions

Frequently Asked Questions

What is the TID EnergySync Program?

  • The Energy Sync program is a voluntary demand response program for TID customers who have an eligible smart thermostat(s) connected to their central air conditioning or central heat pump.
  • Joining EnergySync allows TID to make small adjustments to enrolled thermostats during a grid constraint event.
  • Adjustments are small, within 1-4 degrees, and an event typically lasts no more than 4 hours.
  • The program season runs from May 1st – October 31st, when TID’s peak demand is highest.
  • Participants will receive a $50 enrollment incentive once their application has been approved and an additional $25 participation incentive after the end of the demand response season (October 31st).

Who is eligible for the EnergySync Program?

  • You must be a current TID customer.
  • The address on your TID account must be the location of the smart thermostat.

How do I enroll in the EnergySync Smart Thermostat Program?

  • You can enroll your device by clicking here to enroll online or enroll through your smart thermostat app on your mobile device.
  • If you do not have an existing eligible smart thermostat, you can purchase the model of your choice, install, and then enroll in the program.
  • Newly purchased Energy Stat qualified thermostats are also eligible for a TID energy efficiency rebate. To view available rebates, please click here.

How will I receive my enrollment incentive?

  • You will receive a one-time enrollment incentive once TID approves your enrollment.
  • Enrollment is based on the Service Agreement number associated with your TID Account.
  • You will receive your $50 enrollment incentive 4-6 weeks after approval.

How will I receive my participation incentive?

  • You will receive a $25 incentive for participation after the close of the demand response season which is October 31st.
  • Participation in the EnergySync program means you will allow TID to make small adjustments during a peak period event.
  • You can opt out of the event by making your own adjustment to your thermostat at any time during the event.
  • Opting out of more than 2 events in one season will result in forfeiting the participation incentive.
  • Please allow 4-6 weeks for your participation incentive after the close of the demand response season.

When will my thermostat be adjusted?

  • TID’s Demand Response season is from May 1st– October 31st each year. Thermostat adjustments and events will typically be called during TID’s on-peak hours which are Monday-Friday 12pm-9pm, unless there is an emergency.
  • Thermostat adjustments are 1 to 4 degrees.

Will I be comfortable in my home?

You are always in control of your smart thermostat. While the adjustments are just 1-4 degrees, you can opt out of the event and adjust your thermostat at any time.

Where can I find the Terms and Conditions for the EnergySync Program?

The Terms and Conditions are available here and are provided by the thermostat vendor at the time of enrollment.

Which smart thermostats are eligible for the TID EnergySync Program?

View a list of eligible thermostats here.