How To Read Your Bill
Single Service
Account Number
Account Summary
Meter Information
Location
Charges and Credits Summary
Rate Schedule
Monthly Usage Comparison
Account Number
- Account Number: Your account number is a ten-digit number and appears at the top and bottom of your bill. It is good to have this handy if you need to call us about your bill.
- Account Summary: Although a more detailed breakdown of your charges is available below, the account summary provides an overview of charges incurred, payments received, the total amount due and the due date.
- Meter Information: This is your meter data. Each meter has a unique, identifying number and is read every month. The previous read is deducted from the current read to calculate the difference. The Multiplier is then applied to determine the amount of kilowatt-hours consumed.
- Location: Some customers receive service at multiple locations. This section indicates the address or location where the service is being provided.
- Rate Schedule: This is the rate schedule assigned to this service.
- Charges and Credits Summary: This is a list of the charges and credits for this account. The back of the bill gives an explanation of these terms. Some residential rate schedules are billed in tiers; therefore, you may see multiple line items for energy use in more than one tier.
- Monthly Usage Comparison: This area of your billing statement shows how your usage and weather in the current billing cycle compares with the month prior, as well as the same time last year. You may observe changes in your usage during different seasons.
Single Service With Budget Billing
Account Number
Account Summary
2a. Account Summary Budget Billing
Actual Balance
Meter Information
Location
Rate Schedule
Charges and Credits Summary
Monthly Usage Comparison
Budget Billing
Account Number
- Account Number: Your account number is a ten-digit number and appears at the top and bottom of your bill. It is good to have this handy if you need to call us about your bill.
- Account Summary: Although a more detailed breakdown of your charges is available below, the account summary provides an overview of charges incurred, payments received, the total amount due and the due date.
- Account Summary Budget Billing: This column shows the current balance of the account.
- Actual Balance: For those customers enrolled in Budget Billing, this column shows the actual balance on the account if the account were to be removed from Budget Billing.
- Meter Information: This is your meter data. Each meter has a unique, identifying number and is read every month. The previous read is deducted from the current read to calculate the difference. The Multiplier is then applied to determine the amount of kilowatt-hours consumed.
- Location: Some customers receive service at multiple locations. This section indicates the address or location where the service is being provided.
- Rate Schedule: This is the rate schedule assigned to this service
- Charges and Credits Summary: This is a list of the charges and credits for this account. The back of the bill gives an explanation of these terms. Some residential rate schedules are billed in tiers; therefore, you may see multiple line items for energy use in more than one tier.
- Monthly Usage Comparison: This area of your billing statement shows how your usage and weather in the current billing cycle compares with the month prior, as well as the same time last year. You may observe changes in your usage during different seasons.
- Budget Billing: This box displays the current budget amount due and the actual balance for this service. If the account is removed from Budget Billing the actual balance will become due.
Multiple Services
Account Number
Account Number
Account Summary
Meter Information
Location
Rate Schedule
Charges and Credits Summary
Monthly Usage Comparison
Multiple Service Grid
- Account Number: Your account number is a ten-digit number and appears at the top and bottom of your bill. It is good to have this handy if you need to call us about your bill.
- Account Summary: Although a more detailed breakdown of your charges is available below, the account summary provides an overview of charges incurred, payments received, the total amount due and the due date.
- Meter Information: This is your meter data. Each meter has a unique, identifying number and is read every month. The previous read is deducted from the current read to calculate the difference. The Multiplier is then applied to determine the amount of kilowatt-hours consumed.
- Location: Some customers receive service at multiple locations. This section indicates the address or location where the service is being provided.
- Rate Schedule: This is the rate schedule assigned to this service.
- Charges and Credits Summary: This is a list of the charges and credits for this account. The back of the bill gives an explanation of these terms. Some residential rate schedules are billed in tiers; therefore, you may see multiple line items for energy use in more than one tier.
- Monthly Usage Comparison: This area of your billing statement shows how your usage and weather in the current billing cycle compares with the month prior, as well as the same time last year. You may observe changes in your usage during different seasons.
- Multiple Service Grid: If an account has multiple services, they will be listed here.