News & Media

What should I do if my power goes out?

November 28, 2023

In many cases, customers and the valuable information they provide are our first line of defense in getting power restored. If your power goes out for more than a few minutes, safely follow these steps to help us restore power to your home or business:

  1. Check to see if other homes or businesses within your neighborhood are without power, whether by talking to neighbors or taking a glance outside. If others around you have lost power, your area is likely part of a larger outage. If this is the case, the outage has likely been reported to us and crews are probably en route to identify and fix the problem. If you wish, you can contact our Service Division at 883-8301 and you will be given information regarding the outage and estimated time power is expected to be restored, if available.
  2. If your home or business is the only facility in the area without power, the problem may be with your circuit breaker box or service panel. Cautiously locate your service panel and check to see if the main circuit breaker has flipped to the “off” or “trip” position. If your power is still out after resetting the circuit breaker, contact our Service Division at 883-8301.
  3. If you live in an apartment complex or mobile home park, please notify your property manager prior to calling us. If the outage does not affect the entire complex, your property management maintenance person will contact us if they need us to disconnect power for repairs.
  4. While you await power to be restored, try to turn off all lights, switches, and surge protectors to the off positions, with the exception of one light, so that you will avoid electrical overload but will know when power comes back on.
  5. In the event of a medical or public safety emergency, please call 911 immediately.