News & Media

What does TID do when the power goes out?

November 28, 2023

We have staff monitoring our electrical system 24 hours a day – 365 days a year. When we’re alerted of an outage, our staff verifies the accuracy of the information, and dispatches a troubleshooter or repair crew to investigate and repair the problem, all while rerouting power to isolate the outage to a minimum amount of customers. Our staff also fields calls from customers experiencing power loss and develops phone messaging to provide timely and pertinent information to customers.

In terms of order of response, power outages are prioritized as follows:

  • The highest priority items are safety hazards, such as wires or poles down
  • Next are outages affecting large numbers of customers
  • Lastly are outages affecting fewer customers