News & Media

How can I be sure that my SMART meter is accurate?

November 28, 2023

In 2007, TID invested in a pilot project with SMART meters to test their effectiveness. First the SMART meters went through rigorous testing to ensure that the consumption reading was accurate. Then 1160 meters were placed in the pilot area and read both electronically and manually via our meter readers to check for accuracy. All pilot meter accounts were also closely monitored for major increases or decreases. There were no significant discrepancies and the Board approved the replacement of existing meters to SMART meters over a four year period The decision to replace the meters over four years allows existing staff to change the meters as well as maintain control of the critical meter reading and billing processes.

If you have seen significant change in your bill, please contact Customer Service at 883-8222 to discuss your bill with a customer service representative.