We know how important reliable electric service is to our customers, especially those using medical equipment or who require refrigerated medications. We make every effort to prevent outages but cannot guarantee that they will not occur. In case of emergency, please be prepared and find a location that will have emergency backup power and have a plan to evacuate to that location if necessary. TID’s goal is to provide as much notice as possible of a public safety power shutoff to minimize the impact on our customers and community. A sudden onset of conditions could impact our ability to provide that notice. Likewise, we may not have advance knowledge of PG&E’s decision to shutoff power.
If TID or PG&E must shut off power for public safety or due to extreme fire conditions, we will not reimburse customers for losses. All customers should be prepared for extended outages and have an emergency plan in place.
At TID, we prepare all year to make sure you have safe and reliable electric service at your home or business. We want to offer you tools to prepare your home and family in case of an emergency.
Visit CAL FIRE Ready for Wildfire for more information on how to prepare your home and property for the threat of wildfire. For statewide wildfire recovery resources, visit California Governor’s Office of Emergency Services.