We work hard to deliver safe, reliable and affordable utility services to you and when someone tampers with utilities, or commits service thefts to avoid payments, they put themselves and others in danger. Energy theft is a crime and can create deadly safety hazards for both the criminals and innocent bystanders. Not to mention that theft of energy increases cost to honest TID customers, so in reality the thieves are stealing from you.
Energy theft is something TID takes very seriously, but we need your help to curb this illegal activity. If you suspect someone is stealing electricity report it by clicking here. We don’t need your name or address and you can remain completely anonymous.
Unfortunately, scams and fraud are relatively easy crimes to commit and sadly, our customers are not immune to them. Scam and fraud attempts have been successfully made against both residential and business customers alike. Trust your instincts and if something doesn’t feel right, contact TID Customer Service before giving out any information or paying an alleged past due bill.
As a general rule, customers should always be skeptical of pushy people who demand payment or personal information (like your Social Security Number or bank routing number), especially if these people threaten to turn off your power. Electrical disconnections are a last resort for TID. Customers subject to disconnect are notified by mail of their delinquent status prior to their service being disconnected.
TID will never instruct you to pay a non-TID payment facility or require a specific form of payment (money order, wire transfer or pre-paid cash card).
On the phone
- If you get a call from someone claiming to be TID, especially if they threaten you with disconnection – hang up and dial (209) 883-8222.
- Customers who suspect a caller is not a TID representative under any circumstances are advised to hang up and dial (209) 883-8222 or any other appropriate number listed on our contact us page. Occasionally, TID employees call customers directly from their mobile phones when in the field (like when they do not have access to a meter or other similar situations). If you are ever in doubt, call us at 883-8222 to confirm the authenticity of the caller/cell phone number.
- A legitimate TID employee will be able to verify the account holder’s name and account number without asking you to read it to them first.
- We never use e-mail to seek payments or personal information from our customers.
- We do not conduct customer service or solicit payments via text messages.
- We do not use any social media (examples include Twitter and Facebook) to solicit payments or initiate customer service.
- All TID offices are closed on Saturday and Sunday. We do not solicit payments or disconnect power for non-payment on weekends, after business hours, or on holidays when we’re closed.
In the field
- TID employees drive white vehicles with blue TID logos visible on the door panels. The vehicles will have State of California Exempt license plates.
- Service workers wear blue shirts with TID logos embroidered on the front and/or back.
- All TID employees also have company-issued identification badges.
- Customer Service Representatives at (209) 883-8222 will know if a TID employee is supposed to be at a particular service address.
- TID does not work with any third-party vendors for payment collection, nor does TID contract with any agency or service conducting door-to-door rebates or promotions.
- TID employees in the field have official paperwork indicating the service address at which they are supposed to be, the name of the account holder, and the proper account number.