SMART Meters

TID has replaced over 45,000 existing retail electric meters with new, advanced “SMART Meters.” The new meters are designed to provide a wide range of benefits to customers while increasing operational efficiencies at TID.

The expected cost of the meter replacement is $12.6 million, which is projected to be offset through operational savings — which will reduce waste, improve reliability and encourage energy efficiency and demand response.

Phased Installation

The meters were planned to be installed over four years beginning in 2007. Installing the meters in phases allowed TID staff to change the meters as well as maintain better control of the critical meter-reading and billing processes.

The second phase of the SMART Meter project involves the system at TID which collects and communicates with the SMART Meters in the field. This phase involves the installation of  Outage Management and Meter Data Management systems.

Once installed, the Outage Management System will allow us to better communicate with your meter in real time and pinpoint outages when they occur or, even potential outages before you lose power. This should shorten response and restoration times when the power unexpectedly goes out and, eliminate some outages by replacing faulty components before they fail completely knocking out power to our customers.

In addition, a new Meter Data Management System will eventually allow you to access a greater level of detail through your online account about your personal energy consumption and usage, allowing you to maximize your energy savings by adjusting your usage habits.

These two new systems are currently in the planning process and once they begin to be installed and rolled out to you, we will update this page as well other appropriate methods of communication.

How to Read Your Residential Meter

See how to read your home meter

How To Read Your Commercial Meter

See how to read your commercial meter

See how to read your solar meter

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Safety is one of our core values as we work to deliver water and power to customers. Our philosophy surrounding safety is not a motto, tagline or slogan; it’s a commitment to being vigilant and maintaining a safe environment for our employees, our customers and the general public.

To help you stay safe around electricity and water, we’ve put together some useful links and emergency preparedness information. Please take the time to review and share it with your family. Click here to learn more about safety