Outage FAQs

TID works hard to maintain and provide a safe and reliable power supply for its customers. Whether by way of severe weather, accidents or other anomalies, power to homes and businesses can be interrupted. When this happens, District employees diligently and expeditiously work to assess problems, reroute power, dispatch crews and get power flowing as soon as possible. TID understands the inconvenience of being without power and pledges to do its best to minimize power loss and maximize energy reliability to customers.

What follows is a list of frequently asked questions regarding power outages, along with helpful answers.

Should I check to see if my breaker/box has ‘tripped’ before calling TID?

Yes, please. If your home or business is the only facility in the area without power, the problem may be with your circuit breaker box or service panel. Carefully locate your service panel and check to see if the main circuit breaker has flipped to the “off” or “trip” position. If your power is still out after resetting the circuit breaker, contact TID’s Service Division at 883-8301. On many occasions, checking you breaker is the very first task TID operators will instruct you to perform when you call.

The Power is out and my car is stuck in my garage. What do I do? 

Know where your manual release lever of your garage door opener is and how to use it. See your door's owner's manual or consult their website for instructions on using the manual release. **CAUTION - Using the release when the door is in the open position can be dangerous. Consult your owner's manual for details and safety information.**

What should I do if my power goes out? (Who do I call?)

In many cases, customers and the valuable information they provide are TID’s first line of defense in getting power restored. If your power goes out for more than a few minutes, safely follow these steps to help the District restore power to your home or business:

  1. Check to see if other homes or businesses within your neighborhood are without power, whether by talking to neighbors or taking a glance outside. If others around you have lost power, your area is likely part of a larger outage. If this is the case, the outage has likely been reported to TID and crews are probably en route to identify and fix the problem. If you wish, you can contact TID’s Service Division at 883-8301 and you will be given information regarding the outage and estimated time power is expected to be restored, if available.
  2. If your home or business is the only facility in the area without power, the problem may be with your circuit breaker box or service panel. Cautiously locate your service panel and check to see if the main circuit breaker has flipped to the “off” or “trip” position. If your power is still out after resetting the circuit breaker, contact TID’s Service Division at 883-8301.
  3. If you live in an apartment complex or mobile home park, please notify your property manager prior to calling TID. If the outage does not affect the entire complex, your property management maintenance person will contact TID if they need us to disconnect power for repairs.
  4. While you await power to be restored, try to turn off all lights, switches, and surge protectors to the off positions, with the exception of one light, so that you will avoid electrical overload but will know when power comes back on.
  5. In the event of a medical or public safety emergency, please call 911 immediately.

What does TID do when the power goes out?

TID has staff monitoring its electrical system around the clock, regardless of the day or time. When TID is alerted of an outage, staff verifies the accuracy of the outage, and dispatches a troubleshooter or repair crew to investigate and repair the problem, all while rerouting power to isolate the outage to a minimum amount of customers. Staff also fields calls from customers experiencing power loss and also develops phone messaging to provide timely and pertinent information to customers. In terms of order of response, power outages are prioritized as follows:

  • Primary priorities are safety hazards, such as wires or poles down
  • Secondary priorities are outages affecting large numbers of customers
  • Tertiary priorities are outages affecting fewer customers.

I see what could be a downed power line or a cracked/broken power pole on a piece of equipment or the ground. What do I do?

Do not approach it or anything that is touching it. Call 911 and inform the operator that you believe there is an electrical emergency. Always assume that all wires, regardless of being connected or disconnected, are energized. Do not attempt to clear branches or debris from downed power lines or fallen power poles. Further electrical safety tips are located on our Electrical Safety Tips page.

Where can I locate resources about outage safety?

How can I get the most current information about power outages?

In the event of a significant unplanned outage, TID staff works quickly to record a detailed phone message on its service line at 883-8301 so customers reporting their outage have accurate and timely information. This message is updated as outage situational status changes. TID’s Outages page is also a good source of information.

What makes the power go out?

Unplanned outages can occur at any time, and can be caused by weather elements like wind, rain, heat, ice, lightning, and snow. Vehicles colliding with power poles cause numerous outages in TID’s electrical service territory each year. Untrimmed trees and their limbs also wreak havoc on power lines, especially overhead service lines leading from wood poles to individual homes and businesses. Animals and balloons have also been known to cause power outages by coming into contact with electrical equipment. Natural disasters like earthquakes, even if the epicenter is not in the region, can cause outages. Various types of digging or excavation, large or small, can disturb underground wires and conduit.

Planned outages are necessary when TID works on certain projects to improve the strength and reliability of its electrical system. In the event of any planned outage, customers are notified in person or by way of door hangers at their service address multiple days prior to the planned outage.

What types of actions does TID undertake to lessen the likelihood of outages?

TID continually monitors, maintains and updates its electrical system to ensure it provides a safe and reliable power source. Among other tasks, TID is responsible for trimming trees around its high voltage lines throughout the District. TID staff periodically patrols the District’s transmission and distribution lines to ensure they are free of potential hazards and in proper working order. Also, many projects each year help to upgrade and replace critical components of TID’s electrical system, making sure the system is satisfactory, efficient and safe.

There is an outdoor light that is not working. Who do I call?

Most outdoor lights mounted on buildings are privately owned and maintained. Most outdoor lights on metal poles are maintained by the city or county in which the pole resides. Lights on wood poles are maintained by various entities. An identification number on the light helps to determine responsibility for maintenance.

Should you have a dusk-to-dawn light maintained by TID (if you do, you are receiving a separate energy bill from TID specifically for lighting) please call TID’s Service Division at 883-8301. It is also possible that a dusk to dawn light is not working because no one has signed up to receive service to the light.