For Your Protection

From time to time, Turlock Irrigation District will contact customers over the phone or in person to conduct TID business, which may include collecting payments. However, fraudulent individuals falsely acting as TID representatives sometimes prey on customers to gain personal information or some form of money. Knowing this, TID wants customers to be aware of the following facts about the way it conducts business.

On the phone

• Calls from the TID Customer Service Division will come from TID’s (209) 883-8222 phone number. Outgoing phone calls from most TID offices generally come from a (209) 883-xxxx number, where the x's can represent any digit. Calls from TID’s Patterson Office will come from a (209) 892-xxxx number.
• Customers who suspect a caller is not a TID representative are advised to hang up and dial (209) 883-8222 or any other appropriate number listed on TID's Customer Service Numbers page.
• TID will be able to verify the account holder’s name and account number.
• TID never uses e-mail to seek payments or personal information from customers.

In the field

• TID employees drive white vehicles with blue TID logos visible on the door panels. The vehicles will have State of California Exempt license plates.
• Service workers wear canvas blue shirts with TID logos embroidered on the front and/or back.
• All TID employees also have company-issued identification badges.
• Customer Service Representatives at (209) 883-8222 will know if a TID employee is supposed to be at a particular service address.
• TID employees in the field have official paperwork indicating the service address at which they are supposed to be, the name of the account holder, and the proper account number.